Tenant Liaison Officer

Our client, a well-established and highly respected provider within the social housing and property services sector, is seeking an experienced Tenant Liaison Officer to join their growing team.This is an excellent opportunity for a customer-focused professional who is passionate about resident engagement and delivering exceptional service throughout planned maintenance, refurbishment, and regeneration projects.The RoleAs Tenant Liaison Officer, you will act as the key point of contact between residents, site teams, and stakeholders, ensuring clear communication and a positive customer experience throughout the duration of works. You will play a vital role in building trust with residents, managing expectations, and helping projects run smoothly with minimal disruption.Key ResponsibilitiesServe as the primary contact for tenants and residents before, during, and after planned works.Build and maintain positive relationships with residents, addressing concerns and resolving issues promptly.Keep residents informed of project timelines, progress updates, and any changes to planned works.Conduct pre-start visits, resident consultations, and customer satisfaction surveys.Support vulnerable residents and ensure any additional needs are identified and accommodated.Work closely with site managers, contractors, and housing teams to facilitate access and resolve resident concerns.Investigate and manage complaints, ensuring a high standard of customer care at all times.Maintain accurate ..... full job details .....