Tenant Liaison Officer

OverviewReference:

TLOYork_1758288927Posted:

September 19, 2025

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work planned maintenance schemes to tenanted Social Housing properties in Halifax and Bradford, which consist of internal works (kitchen, bathroom replacements) and external works (roofing, windows and doors etc) to tenanted Social Housing properties.

Responsibilities

Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works programmes.

Book appointments and manage your own diary.

Pre-entry visits and company inductions.

Collect tenancy agreement/approval forms.

Visit tenants in their homes to advise them on when and what work is being carried out.

Act as the main point of contact and resolve problems/queries from tenants.

Contact neighbourhood housing associations and establish working relations with them.

Visit empty houses being refurbished with potential tenants and advise them on completion dates.

Attend and chair tenant forum meetings to advise tenants of works being carried out.

Monitor customer complaints and resolve any potential issues.

QualificationsThe successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors.

You must also have a full driving licence; a van is provided as part of the role.

How to apply / Additional informationTo apply for this role, please send your CV to Stephanie at Fawkes and Reece using the link below or call 01204 554 884.

Please note — due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this ..... full job details .....