Tenant Liaison Officer

Are you passionate about delivering excellent customer service and making a difference in people''s homes?

We''re currently working with a Housing Association based across Exeter and Bristol who are looking for a proactive and organised Tenant Liaison Advisor to join their Planned Works team and help ensure the smooth delivery of improvement projects across their housing stock.

Key Responsibilities of a Tenant Liaison Officer:

• Liaise with residents to provide updates, resolve concerns, and ensure minimal disruption during planned works.
• Conduct site visits to carry out tenant inductions, monitor works progress, and complete aftercare checks.
• Support the collection and reporting of accurate data to meet internal and external standards.
• Organise and facilitate tenant events and support the delivery of service improvement projects.

What we''d love to see from you:

• Excellent communication and interpersonal skills, with a customer-first mindset.
• Ability to manage relationships with stakeholders and resolve service delivery issues effectively.
• Experience using IT systems to manage and update project data and customer information.
• Understanding of health and safety, regulatory compliance, and the housing or construction sector is desirable.

Benefits of this role:

• 39 days'' annual leave (including statutory days), increasing to 44 days with length of service
• Contributory Social Housing Pension Scheme
• Health Cash Plan and Enhanced Employee Assistance Program
• A wide range of training and development opportunities
• Company Sick Pay
• Opportunities to work flexibly and from home, where the business need allows

If this Tenant Liaison Officer role is for you then please apply or contact (url removed)

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