Tenant Liaison Officer

Tenant Liaison Officer

Linear Recruitment are currently partnering with a well-established social housing contractor as they search for a Tenant Liaison Officer for their Decarbonisation scheme in Chesterfield. As a Tenant Liaison Officer, you will be responsible for managing the customer/resident journey whilst following the client and company engagement procedures.

Responsibilities

• To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction.
• Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
• Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
• Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions. 
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Ensure relevant communication packs are set up for new contracts.
• Involvement in Social Value Returns, identifying, organising & participating in community-based events.

Requirements

• Ability to efficiently organise workload
• Customer service skills
• Strong and effective communication skills. 
• An understanding of H&S regulations and working practices relating to construction sites.
• Basic understanding of GDPR and Data Protection