Tenant Liaison Officer

Tenant Liaison Officer (TLO) Newcastle Upon Tyne We are currently seeking an experienced Tenant Liaison Officer (TLO) to join a live construction project in Newcastle, focusing on fire safety improvement works within a residential setting. Location: Newcastle Upon Tyne (NE6) Start Date: 22 April 2026 Duration: 3 Months Hours: 8:00am 5:00pm Role Overview: As the Tenant Liaison Officer, you will act as the primary point of contact for residents throughout the duration of the fire safety improvement project. You will play a key role in ensuring clear communication, smooth coordination, and a positive experience for tenants while works are carried out. Key Responsibilities: Act as the main liaison between residents, site teams, and project stakeholders Conduct pre-start meetings with tenants, explaining upcoming works and schedules Coordinate access to properties and manage appointment scheduling Work closely with site teams to ensure minimal disruption to residents Maintain accurate records of all communications, access arrangements, and issues Handle complaints and queries professionally, ensuring timely resolution Clearly communicate fire safety requirements in an accessible and reassuring manner Essential Requirements: Previous experience in a Tenant Liaison Officer or similar resident-facing role Strong administrative skills with excellent attention to detail Outstanding communication skills (both written and verbal) Highly organised with the ability to manage multiple ..... full job details .....