Tenant Liaison Manager

Tenant Liaison Manager Manchester - High Rise Remedial Works We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load. Your new roleAs the Resident Liaison Lead for the high-rise programme, you''ll be the day-to-day interface between residents, the Housing Association and the contractor''s delivery team. You''ll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You''ll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments.What you''ll need to succeedProven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred).Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically.Strong organisational and administrative capability, including accurate record-keeping and confidence using ..... full job details .....