Tenant Engagement Officer

Your new company An established and values-driven housing provider is seeking a Community Partnership and Engagement Officer to play a key role in strengthening tenant engagement, improving customer satisfaction, and ensuring residents have a meaningful voice in service delivery. With a strong commitment to community wellbeing, inclusion, and housing excellence, this organisation provides affordable housing and support services across the West Midlands and works closely with residents, partners, and stakeholders to create thriving communities.Your new role As the Community Partnership and Engagement Officer, you will lead on tenant engagement, resident involvement, and customer satisfaction initiatives across the organisation. Working closely with operational teams, senior leaders, tenant groups, and external partners, you will ensure residents are actively involved in shaping services and influencing key decisions.Key responsibilities will include:Leading the delivery of customer engagement strategies and resident involvement programmes.Facilitating tenant panels, scrutiny groups, forums, and engagement events.Monitoring and evidencing compliance with Consumer Standards, Tenant Satisfaction Measures (TSMs), and Housing Ombudsman requirements.Producing reports, surveys, annual tenant reports, and impact assessments.Managing customer feedback, complaints monitoring, and service improvement initiatives.Building strong partnerships with community organisations, stakeholders, ..... full job details .....