Tenant and Maintenance Liaison Coordinator

Tenant and Maintenance Liaison Coordinator Let''s Go Lettings Location: 73 Fawcett Road, Southsea, with visits to managed properties Salary: £26000 - £28000 per annum DOE Hours and contract: 9am-5pm 35 hours a week (potential weekend hours required) Reporting to: Operations Director About the role Let''s Go Lettings is looking for a confident, organised and practical Tenant and Maintenance Liaison Coordinator to take ownership of tenant enquiries and maintenance issues across our managed properties. You will be the first point of contact for all calls relating to tenant concerns, repairs and maintenance. This is a busy role with a high volume of incoming calls, alongside regular outbound calls to tenants, landlords and contractors. You will need to think quickly, ask the right questions and arrange practical solutions while keeping everyone informed. Alongside your office duties, you will visit properties to investigate reported issues, gather information and check completed work. You will follow each case from the initial report through to resolution, making sure that actions are followed up and tenants know what is happening. Your responsibilities Handle all incoming calls about tenant issues and maintenance, together with related emails and messages, providing a professional, helpful and reassuring service. Listen carefully, establish the facts and assess urgency. Prioritise emergencies and safety concerns, following company procedures and escalating promptly when ..... full job details .....