Tenancy Sustainment Support Worker

PURPOSE OF POSITION-

As a Tenancy Sustainment Support Worker, you will provide trauma-informed, person-centred support to residents as they prepare to move on from supported accommodation and transition into independent living.-

You will work alongside residents before they move into their new home, helping them prepare for the practical,-financial-and emotional aspects of-maintaining-a tenancy. Following move-on, you will provide community-based support to help residents settle into their accommodation, sustain their-tenancy-and achieve greater independence.-

This role plays a vital part in preventing homelessness, reducing tenancy-breakdown-and supporting residents to build stable, fulfilling lives within their communities.-

Tenancy Sustainment Support Workers at Your Place help residents develop the confidence, skills and resilience needed to successfully manage their homes, access community-resources-and achieve their longer-term goals.-

What makes this role different-

• Supporting the whole move-on journey: from pre-tenancy preparation through to sustaining accommodation in the community.-

• Community-based support: regular visits to residents in their own homes, helping them navigate the challenges of independent living.-

• Preventing repeat homelessness:-identifying-issues early and providing practical interventions to keep tenancies on track.-

• Real-world impact: supporting residents to access employment, training, healthcare,-benefits-and community opportunities.-

• Joined-up working: collaborating with Resident Services, Community Partnerships, Housing Management, landlords and external agencies.-

• Learning culture: reflective practice and development focused on doing the right thing, the right way.-

• A values-led culture: we work as One Team and role model Growth, Inclusion, Collaboration and Compassion.-

The role will require regular travel across the community and occasional evening-and-weekend work in line with service needs.-

RESPONSIBILITIES & ACCOUNTABILITIES-

As a Tenancy Sustainment Support Worker, you will play a key role in helping residents move successfully from supported accommodation into independent living. You will work alongside residents before and after they move, providing practical, strengths-based-and trauma-informed support that helps them build confidence, settle into their new-home-and sustain their tenancy.-

In this role, you will:-

• Support residents to prepare for move-on, including understanding tenancy responsibilities, planning the-move-and setting up a new home.-

• Provide one-to-one support and home visits once residents move into the community.-

• Help residents manage rent, benefits, budgeting,-utilities-and household responsibilities.-

• Identify-issues early and take practical steps to prevent tenancy breakdown or repeat homelessness.-

• Connect residents with local services, health and wellbeing support, employment, training,-volunteering-and community opportunities.-

• Work closely with internal teams, landlords, housing providers, local-authorities-and specialist agencies to coordinate support.-

• Promote resident independence, confidence,-resilience-and community connection.-

• Keep clear and-accurate-records, including case notes, support plans, risk-assessments-and outcome evidence.-

• Respond appropriately to safeguarding concerns,-incidents-and emerging risks.-

• Contribute to reflective practice, team-learning-and continuous service improvement.-

This is a rewarding, community-based role for someone who is passionate about preventing homelessness and supporting people to build safe,-stable-and fulfilling lives.-

PERSON SPECIFICATION-

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.-

Experience-

Relevant experience may be gained through employment,-volunteering-or education, including supporting people affected by homelessness, housing-insecurity-or multiple disadvantage.-

Experience supporting individuals to live independently and achieve positive housing outcomes.-

Experience working in a trauma-informed and person-centred way with people who may have experienced homelessness, mental ill health, substance misuse, offending behaviour, domestic-abuse-or social isolation.-

Experience completing assessments, support plans and risk assessments and reviewing progress against agreed goals.-

Experience working collaboratively with external agencies and coordinating multi-agency support.-

Skills & knowledge-

Ability to build rapport and-maintain-professional boundaries while working with vulnerable adults.-

Strong communication,-advocacy-and motivational skills.-

Ability to manage a caseload, prioritise competing demands and work independently within a community setting.-

Good IT skills including Microsoft Office and case management systems such as In-Form,-Salesforce-or Pyramid.-

Knowledge of welfare benefits, tenancy sustainment, homelessness-prevention-and supported housing services.-

Understanding of safeguarding, confidentiality, GDPR/data protection and health and safety.-

Understanding of trauma-informed practice, strengths-based-approaches-and recovery-focused support.-

Ability to travel across the borough and undertake home visits.-

Desirable-

Experience supporting residents during move-on from supported housing into independent accommodation.-

Knowledge of Universal Credit, housing-costs-and tenancy-related support services.-

Experience using In-Form.-

Qualifications relevant to housing, homelessness, support-work-or social care.-

Personal qualities-

Self-sufficient and highly organised with the ability to manage a varied workload.-

Ability to act on own initiative while contributing positively to a team environment.-

Strong sense-of responsibility,-accountability-and professionalism.-

Compassionate, resilient and-solution-focused.-

Commitment to promoting independence and resident choice.-

Awareness of own learning,-development-and support needs.-

Appointment is subject to an enhanced DBS check, satisfactory-references-and the right to work in the UK.-