Tenancy Sustainment Officer

Tenancy Sustainment Officer (Housing Officer) Location: Congleton Hours: 37.5 hours per week Salary: £27,085.50 per annum Working pattern: Rolling rota (flexibility available)1 week earlies / 1 week lates1 weekend in every 4Shifts: 07:30-15:30 or 12:30-20:30About the RoleWe are looking for an experienced and motivated Tenancy Sustainment Officer to join our client''s housing team in Congleton. This role has a strong housing management focus and is ideal for someone who enjoys managing tenancies, ensuring compliance, and supporting residents to sustain their homes.You will manage a small portfolio of supported tenancies and take the lead on rent, tenancy enforcement, and compliance, working closely with internal teams and external partners. This role is particularly well suited to candidates looking to progress or specialise as a Housing Officer or Tenancy Officer.Key ResponsibilitiesYou will:Manage 13-14 tenancies across supported accommodationLead on rent arrears management, payment plans, and income maximisationHandle tenancy breaches, including ASB letters, warnings, notices, and enforcement actionComplete tenancy sign-ups, reviews, and sustainment workCarry out needs assessments, risk assessments, and property inspectionsMonitor Health and Safety and compliance, escalating issues as requiredWork with internal teams and external agencies to support tenancy sustainmentMaintain accurate case notes and e-records in line with GDPR requirementsUphold safeguarding procedures ..... full job details .....