Tenancy Sustainment Officer

Tenancy Sustainment Officer Location: Burton on Trent and Surrounding areas Salary: Competitive (dependent on experience) Job Type: Full-time and part-time available Are you passionate about making a real difference in people''s lives? Do you have experience supporting vulnerable individuals to maintain stable housing and achieve independent living? Our client is seeking a compassionate and proactive Tenancy Sustainment Officer to join their Housing and Support team. This is a rewarding opportunity to work directly with tenants, helping them overcome barriers, sustain their tenancies, and improve their overall wellbeing through tailored, person-centred support. The Role As a Tenancy Sustainment Officer, you''ll provide practical advice, guidance, and targeted interventions to tenants who require additional support to maintain their homes. Working collaboratively with internal teams and external agencies, you''ll help individuals build confidence, access essential services, and achieve positive, long-term outcomes. No two days are the same, making this an ideal role for someone who enjoys problem-solving, building relationships, and making a meaningful impact within the community. Key Responsibilities Respond promptly to tenancy sustainment referrals. Assess individual needs and develop tailored support plans to address tenancy-related challenges. Work proactively with tenants to implement agreed actions, providing both encouragement and constructive challenge where ..... full job details .....