Tenancy Support Worker (Young Persons)

Joining us as Tenancy Support Worker (Young Persons), you''ll deliver an outstanding customer service in our Supported Living Services, supporting individuals who have experienced homelessness to both sustain their tenancy and become more independent in their home. You ll provide general building management and day-to-day delivery of a localised service, carrying out health and safety, fire safety and estates checks, ensuring both compliance and achievement of consistently high service standards. You ll initiate licence/tenancy terminations and creations, assessment for prospective customers, signs ups and customer inductions for all new customers, supporting the promotion of vacant dwellings and managing income/rent collection to assist in meeting KPI s. The ideal candidate will: Be a motivated and committed self-starter with strong organisational skills. Have a strong customer focus. Be able to think practically and logically, producing a high standard of work and overcoming issues to meet deadlines. Have exceptional people skills, able to communicate information clearly and effectively, adapting style to enhance impact and suit the needs of the recipient. Be computer literate, with strong literacy and numeracy skills. Have good working knowledge of benefits and housing processes. Experience of working within a housing environment would be a distinct advantage, ideally with a focus on vulnerable adults. Appointment to this role will be subject to a satisfactory ..... full job details .....