Tenancy Support Officer

Tenancy Support OfficerNotting Hill, Kensington and surrounding areas - HybridDuration - 6 monthsHourly rate - 21.15 - 27.69 per hourSellick Partnership is pleased to assist a Housing organisation in the London area with the recruitment of a Tenancy Support Officer to deliver a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate.Working in your patch you will be visible and approachable, understand local issues, work collaboratively, and be the trusted face of organisational accountability for the quality of homes, neighbourhoods and services we provide.Duties of the Tenancy Support Officer include:Deliver a proactive face-to-face tenancy management service, building relationships with new customers within a patchYou will support the customer journey at key stages of their tenancy such as viewings, new tenancy visits, tenancy audits, end of tenancy visits and property inspections for mutual exchanges and transfers. You will also be required to oversee complex general enquiries and provide information to support complaint resolution.Take appropriate tenancy enforcement action, including legal proceedings when required for breaches of tenancy including tenancy fraud, nuisance behaviour, unauthorised alterations, overcrowding and abandonment.Deal with applications for succession, assignment and other tenancy related matters in line with legislation, policy and the tenancy agreement.Support the Housing Project Lead with ..... full job details .....