Tenancy Support Officer

Personal Specification Demonstrated experience of working with social tenants preferably with local authority but not essential Ability to attend meetings, panels or case conferences and present difficult and complex cases A working knowledge in understanding changes in legislation in housing and support services Experience of working with a range of vulnerable tenants and families from under 18''s to the older person living in their own homes. Experience and knowledge of current welfare benefits and housing benefits Experience of effective Casework Management, Referral Processing, Assessment, Support Planning, providing tenancy advice and recognising Risk Ability to use Microsoft package and bespoke housing databases. Ability to work intensively with tenants who require tailored support to settle into their tenancies and sustain them. Ability to draft correspondence reports and collating and maintaining accurate statistics relating to the Tenancy Support work. Problem solving skills and ability to seek for positive outcome while working with professionals. A general understanding of ''safeguarding children, young people and vulnerable adults'' and its relevance to the service area and a willingness to attend training as required.Knowledge of stakeholders and local services or to collate a portfolio of services to refer to. An understanding of new or introductory tenancies and/or any potential issues or problems that may arise in new properties Ability to work in a team and ..... full job details .....