Tenancy Management Advisor

Tenancy Management Advisor Rochester (Hybrid - 2 days in office, 3 days remote working ) £28,500 to £30,500 Hyde is looking for a Tenancy Management Advisor to join our Neighbourhoods and Tenancy Services team. This is an excellent opportunity to build your housing career in a varied, customer-focused role where you will help resolve tenancy issues and support customers through sensitive situations. As a Tenancy Management Advisor, you will be the first point of contact for tenancy and anti-social behaviour enquiries. You will assess new cases, provide clear advice and manage a range of tenancy and ASB cases through to completion, working closely with colleagues and external partners to achieve positive outcomes for customers. What You ll Be Doing Assess and manage new tenancy and anti-social behaviour cases, ensuring agreed actions and timescales are followed. Provide customers with clear, timely advice and promote early intervention and mediation wherever appropriate. Prepare case plans, review risk assessments and escalate cases requiring specialist support, safeguarding action or home visits. Manage tenancy requests and investigate concerns including abandoned homes, illegal subletting and breaches of tenancy. Maintain accurate case records and work with colleagues, the police, social services, schools and other partners to support customers and resolve cases. Why Join Hyde? Hyde is one of the UK s leading housing providers, committed to creating safe, sustainable ..... full job details .....