Tenancy Management Advisor

Tenancy Management Advisor Location : Chichester Salary : £28,000 - £30,000 Would you like to join Hyde as a Tenancy Management Advisor? At Hyde, we''re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods and Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service. What you''ll be doing Act as the first point of contact for ASB and tenancy management queries Provide clear, accurate advice and guidance to customers Support early intervention approaches including mediation and prevention Manage and update case records accurately using CRM systems Support tenancy changes including joint-to-sole applications, household updates and bereavement cases Investigate issues such as abandonment, illegal subletting and tenancy breaches Carry out risk assessments and support case planning Work collaboratively with internal teams and external agencies including police, local authorities and safeguarding partners Ensure full compliance with housing legislation, safeguarding, GDPR and organisational policies About you We are looking for someone who is confident, organised and customer-focused, with experience in housing, ASB or a similar frontline service environment. Experience in ASB, tenancy management or housing-related casework Some knowledge of housing law, tenancy processes and safeguarding ..... full job details .....