Tenancy Management Advisor

Tenancy Management AdvisorLocation : Chichester Salary : £28,500 - £30,000 Would you like to join Hyde as a Tenancy Management Advisor?At Hyde, we''re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods and Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.If you have experience in lettings, estate agency, local council housing or customer service within the housing sector, this is your opportunity to bring your skills into a meaningful role where you''ll play a key part in delivering a responsive, customer-focused housing service.What you''ll be doingAct as the first point of contact for ASB and tenancy management queriesProvide clear, accurate advice and guidance to customersSupport early intervention approaches including mediation and preventionManage and update case records accurately using CRM systemsSupport tenancy changes including joint-to-sole applications, household updates and bereavement casesInvestigate issues such as abandonment, illegal subletting and tenancy breachesCarry out risk assessments and support case planningWork collaboratively with internal teams and external agencies including police, local authorities and safeguarding partnersEnsure full compliance with housing legislation, safeguarding, GDPR and organisational policiesAbout youWe are looking for someone who ..... full job details .....