Tenancy Enforcement Specialist

MMP Consultancy are currently seeking an experienced Tenancy Enforcement Specialist to work for a Housing Provider in Norfolk.

Responsibilities:

• To receive internal and external referrals of high level cases of ASB and to take appropriate steps to resolve these cases within the clients policies and procedures.
• Take over management of escalating cases from the Neighbourhood Officers.
• Provide training, support and advice to other members of staff for low level tenancy breaches and ASB
• Draft appropriate legal notices in respect of enforcement action (Notices of Seeking Possession / Requiring Possession etc) in accordance with legal requirements.
• Draft witness statements on behalf of victims and to represent the client in Court as required.
• To carry out enforcement action as requested by Asset Management in regard to servicing compliance
• To represent the client in Court in relation to enforcement action relating to all tenancy enforcement excluding income related cases.
• To produce statistics relating to ASB casework and KPI''s on a monthly basis
• Attend meetings with other organisations and agencies in relation to the co-ordination and improvement of approaches to tackle ASB.
• To act as the main point of contact for staff referring serious ASB cases and for all ASB cases involving Supported and Specialist Housing accommodation.
• Work closely with other organisations involved in tackling issues of anti-social behaviour.
• To work effectively with all members of the Housing Management Team to ensure that tenants and other customers receive a seamless and high quality service

Experience:

• Possess a high level of numeracy
• To possess a high level of interpersonal skills.
• Ability to use IT systems effectively, including MS Office Word, Excel and Outlook.
• Experience of working in a busy customer service environment

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