Tenancy Enforcement Co-Ordinator

Role Purpose: To support the Tenancy Enforcement team to ensure customers maintain their tenancies and to assist with any necessary enforcement for breaches of tenancy.Key Relationships: Internal Other Community Wellbeing and Inclusion Teams • Customer Services Contact Centre • Housing Team • Income Team • Customer Experience and Engagement Team • Property and Estate Services Teams External • Customers • Police • Health Services • HMCTS (His Majesty''s Courts and Tribunals Service) • ESDAS and other domestic abuse services • Adult and Child Safety and Welfare Services • Mental Health Support Services • Drug Abuse Services • Relevant Voluntary and Charitable Groups Essential Role-Specific Knowledge, Skills, and Experience: • Experience providing administrative support within a housing, customer service, enforcement or similar environment. • Experience maintaining accurate records, case files and databases, ensuring information is up to date and compliant with data protection requirements.• Ability to produce clear, accurate and professional correspondence, reports and meeting notes. • Experience handling customer enquiries and complaints sensitively and professionally, including those relating to anti-social behaviour. • Good organisational skills with the ability to prioritise workloads. • Ability to work on own initiative while following established procedures and guidance. • Experience supporting the preparation of documentation for legal proceedings, case reviews or ..... full job details .....