Tenancy & Rehousing Officer

Job Title: Tenancy and Rehousing Officer
Location: Newham
Rate: -20.38

Term: Temp 3 months initially

5 days in the office

Our client is seeking a dedicated and customer-focused Tenancy and Rehousing Officer to support the management of council housing tenancies. This exciting role is perfect for individuals passionate about making a positive impact in the community and ensuring residents receive top-notch service throughout their housing journey.

Key Responsibilities:

• Tenancy Sign-Ups and Lettings: Arrange and complete tenancy sign-up appointments, explaining agreements, rights, and responsibilities.
• Tenancy Terminations: Manage termination cases, process notices, and liaise with tenants to recover properties efficiently.
• Decants and Rehousing Projects: Assist residents during decant projects and provide guidance throughout the rehousing process.
• Customer Service: Respond to resident inquiries and resolve issues professionally, ensuring high resident satisfaction.
• Administration and Record Keeping: Maintain accurate records and monitor case progress using housing management systems.
• Partnership Working: Collaborate with various internal teams and external agencies to enhance service delivery.

Person Specification:

• Knowledge: Understanding of housing services, tenancy management, and relevant legislation.
• Experience: Background in Housing and customer-focused roles, with experience managing caseloads and working with diverse communities.
• Skills: Excellent communication, strong organisational abilities, and proficiency in IT applications, including Microsoft Office.

Ideal candidates should have experience in housing and be customer-oriented, approachable, and ready to embrace a role that promotes equality and inclusion.

This is an excellent opportunity for individuals eager to develop their careers within local authority housing services. If you thrive in a dynamic environment and are committed to making a difference, consider this opportunity with our client!

Apply today to take the next step in your career!

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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