Tenancy Administrator

Salary: Competitive
Location: Southend (Office-Based)
Hours: Monday to Friday, 9:00am to 5:30pm

We are recruiting for a highly organised and proactive Tenancy Administrator to join a busy property and relocation team.

This is an excellent opportunity for someone with experience in lettings, property management, tenancy administration, or customer service who enjoys working in a fast-paced environment managing tenancy-related matters from start to finish.

The successful candidate will play a key role in coordinating tenancy extensions, property vacations, compliance administration, supplier relationships, and customer communications, ensuring a high standard of service is delivered at all times.

• Manage tenancy extension and vacation requests.
• Coordinate and process tenancy administration and related documentation.
• Respond promptly to tenant, landlord, agent, and supplier enquiries.
• Manage and prioritise a shared team inbox.
• Serve notices on rental properties where required.
• Liaise with furniture hire, removals, and other external suppliers.
• Obtain and maintain tenancy compliance documentation, including safety certificates and deposit information.
• Assist in resolving tenancy-related queries and complaints.
• Build and maintain positive working relationships with landlords, agents, suppliers, and tenants.
• Handle telephone and email enquiries professionally and efficiently.
• Support the wider team with administrative duties as required.

We''re looking for someone who:

• Is highly organised with excellent attention to detail.
• Can work independently and manage a varied workload.
• Has strong communication and customer service skills.
• Is confident handling sensitive situations and resolving problems.
• Thrives in a busy, deadline-driven environment.
• Has good IT skills, including Microsoft Office.

• Previous experience within lettings, property management, relocation services, or tenancy administration.
• Knowledge of UK tenancy legislation and compliance requirements.
• Experience dealing with landlords, letting agents, tenants, and contractors.

• A professional and positive approach.
• Strong administrative and organisational abilities.
• Excellent written and verbal communication skills.
• The ability to prioritise tasks and work effectively under pressure.
• A proactive mindset with a focus on delivering outstanding customer service.

If you''re looking to join a growing and supportive organisation where your organisational skills and property experience can make a real impact, we''d love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.