Temporary Technical Support Assistant

We''re working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Technical Support Assistant for an initial 6 to 9 month assignment based at Ansty Park, Coventry.This is a customer-facing office role with a technical edge, supporting the Sales Company''s Technical Support Team. You''ll be triaging enquiries, creating quotations and handling a variety of customer requests all while drawing on your problem-solving mindset and ability to learn new systems quickly.There is genuine potential for this Technical Support Assistant role to extend and possibly become permanent for the right person.You''ll be joining a collaborative and supportive team within an exciting, globally recognised organisation, with full product and system training provided from day one.What you''ll be doing As a Technical Support Assistant, you''ll be the first point of contact for customer enquiries, triaging requests and making sure they reach the right team quickly and efficiently. Day-to-day responsibilities will include: Triaging inbound customer enquiries and directing them into the correct workflowsCreating and managing quotations using internal systemsHandling basic technical requests and product-related queriesLiaising with internal and wider teams to resolve customer enquiriesSupporting colleagues with customer requests and day-to-day team activityCommunicating professionally with customers by phone, email and TeamsWorking across systems ..... full job details .....