Part-Time

Temporary Part Time Customer Service Representative

Love Success PLC

Birmingham, B4 7UH

Up to £13.5 per hour

Posted: 20 August 2026 (Today)

Closing date: 18 September 2026

Ref: LJC/SCS128

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About the Role

A Temporary Part Time Customer Service Representative is required in Birmingham for a three-month assignment, with possible extension, paying up to £13.50 per hour plus holiday accrual. You will handle visa applications and renewals as the first point of contact, guiding applicants through their visit. Working 20 hours weekly on a rota covering weekdays 3pm-7pm and alternate weekends, you will greet clients, check forms, and ensure a professional service. Excellent communication, patience, and attention to detail are essential, alongside a valid DBS certificate. Immediate availability is required for this office-based role.

Location: Birmingham (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possibility of extension
Hours: 20 hours per week, rota basis

Monday to Friday: 3pm-7pm

Saturday and Sunday: 9:00 am - 5:00 pm. 2 / 4 Saturdays and/or Sundays per month

Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role

We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You''ll Be Doing

Greeting and assisting customers throughout the application process
Supporting applicants with completing and checking forms
Collecting biometric data and required documentation
Following structured administrative and filing procedures
Using a computer-based system to guide workflow
Handling customer queries and complaints with diplomacy and confidence

What We''re Looking For

You''ll thrive in this role if you have:

Proven experience in a customer-facing role
The ability to stay calm and professional under pressure
A can-do attitude and willingness to go the extra mile
Experience working in a fast-paced, collaborative environment
Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.

Interested£

Please get in touch as soon as possible for more information. You''ll be joining a supportive, hardworking, and friendly team.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you''re a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
Love Success is proud to serve as an Employment Agency for this vacancy.

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