Temporary Live Chat Specialist

Job Title: Temporary Live Chat Specialist

Location: Remote or Holborn Office (Flexibility)

Hours: 10am-6pm, Monday to Friday (35hrs per week)

Duration: 8 weeks

Hourly rate: £17.86

Our client is an online legal service with specialists committed to providing high-quality support to their clients. This role will involve delivering empathetic and understanding responses through a live chat portal. You''ll support people as they share their stories and guide them toward the right service. The successful candidate will be able to learn the tone of voice of the company and have excellent written communication skills.

Key Responsibilities as a Live Chat Specialist:

• Respond quickly to live chat conversations in a warm and helpful tone.
• Provide empathetic and understanding responses to sensitive information. Be able to provide reassurance where needed.
• Direct potential customers to the best recommended services based on their situation.
• Offer improvement suggestions for the live chat service, including creating templates and conversation guides.

About You:

• The ability to work independently and effectively manage your time.
• Strong written communication in a clear and professional manner.
• Adaptability and the ability to learn quickly.
• Experience with referrals and assisting people in finding the best service based on their needs.
• Confidence with providing customer support with empathy and care.
• Familiar with HubSpot or other similar CRM tools.

This company is committed to creating a diverse and inclusive team, while respecting people''s differences.

Please only apply for this role if you have the relevant experience and are able to start immediately.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you''re a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.