Temporary Information Governance and Corporate Complaints Officer

Sue Ross Recruitment are currently recruiting on behalf of our client for a Temporary Information Governance and Corporate Complaints Officer to join a busy and professional team for an initial period of approximately three months. This is an excellent opportunity for an experienced Information Governance, Data Protection or Complaints professional seeking a varied role with responsibility for supporting key organisational workstreams. The successful candidate will play a crucial role in ensuring compliance with information governance legislation, managing statutory processes and supporting the effective resolution of corporate complaints. Working as part of a specialist team, you will: Support the development, implementation and review of information governance policies, procedures and guidance. Provide advice and support on information governance matters, ensuring compliance with relevant legislation and best practice. Assist with the management of Subject Access Requests (SARs) and other individual rights requests under data protection legislation. Support the handling of Freedom of Information (FOI) and Environmental Information Regulation (EIR) requests. Coordinate and support the end-to-end corporate complaints process, including complex and escalated cases. Ensure complaints are investigated thoroughly and resolved fairly, proportionately and in line with organisational standards. Work collaboratively with stakeholders across the organisation to promote good ..... full job details .....