Temporary Customer Services Officer

About the RoleWe are seeking a proactive and customer-focused Customer Services Officer to join our client''s team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.Key Responsibilities:Act as the first point of contact for customers via phone, email, and in person.Resolve customer enquiries and complaints efficiently and professionally. Provide accurate information on housing, repairs, and related servicesLog and manage repair requests and liaise with contractors to schedule work Support tenancy and allocations processes, including applications and enquiriesMaintain accurate records and update internal systemsWork collaboratively with internal teams, including Income Management and Neighbourhood teams. Promote online services and assist customers with digital accessEssential Requirements: Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language Proven experience in a customer service role, ideally within housing or a similar environment Strong communication and interpersonal skills Ability to handle challenging situations and resolve complaints Good IT skills (MS Office and database systems) A calm, professional, and empathetic approach What We''re Looking For:Passion for delivering excellent customer service Ability to remain calm under pressureA team player with a "can do" attitudeStrong organisational and problem-solving skillsWhy Apply?Competitive hourly rateImmediate ..... full job details .....