Up to £13.50 per hour
About the Role
A temporary Customer Service Representative is required to support visa application and renewal processing at a Nottingham office. This is a full-time, rota-based role working 37.5 hours per week on a 3-month contract, with a salary of up to £13.50 per hour plus holiday pay accrual. The position involves being the first point of contact for applicants, greeting them professionally and assisting throughout their visit. Key responsibilities include helping customers complete and check forms, ensuring a smooth and positive experience. The working pattern includes shifts between 8am-4pm or 12pm-8pm, Monday to Friday, plus 2 or 4 Saturdays per month. A valid DBS certificate and immediate availability are essential. Strong interpersonal skills and adaptability are required for this customer-facing role.
Location: Nottingham(Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possibility of extension
Hours: 37.5 hours per week, rota basis
Monday to Friday: 8am-4pm and/or 12pm-8pm
Saturday: 9:00 am - 5:00 pm. 2 / 4 Saturdays per month
Requirement: Valid DBS certificate
Start: Immediate availability essential
About the Role
We''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You''ll Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We''re Looking For
You''ll thrive in this role if you have:
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
A valid DBS certificate is required as part of the screening process.
Interested£
Please get in touch as soon as possible for more information. You''ll be joining a supportive, hardworking, and friendly team.
Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you''re a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
Love Success is proud to serve as an Employment Agency for this vacancy.
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