Temporary Customer Service Advisor

We are pleased to be working with a friendly and established company based in Romsey which is looking for Temporary Customer Service Advisors. This is an ongoing temporary assignment however permanent roles may be available at a later date.   

As a Temporary Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat, or post.

Duties for the Temporary Customer Service Advisor:
• Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post 
• Handle and resolving customer complaints
• Chase customer orders, refunds, providing product information and all other customer service related help          
• Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
• Supporting other departments in line with business requirements

Competencies of the Temporary Customer Service Advisor:
• Have a previous customer service background in office, retail or hospitality environments  
• Experience in complaint handling to ensure customer satisfaction    
• Excellent telephone manner and strong communication skills
• Good IT skills including use of e-mail and Microsoft products    
• Work as part of a team, support colleagues and promote a positive team spirit    
• A-C Grade in English GCSE