Temporary Customer Service Administrator - Newcastle

Join Our Client as a Customer Service Administrator!Are you an enthusiastic and forward-thinking individual looking for an exciting opportunity for the next 6 months? We are seeking 3 Customer Service Administrators to join our client''s friendly team on a temporary basis. If you''re ready to provide exceptional customer support, we want to hear from you!Position Details:Contract Type: Temporary (March - September)Hourly Rate: 14.00 per hour, paid on a weekly basis through Office AngelsStart date: Monday 30th MarchOfficial office hours: 9am-5pm (Monday to Thursday), 9am-2pm(Fridays)Weekend cover will be required (max 4 hours) on a rota basisLocation: Based near Benton in a Dog-friendly office with free onsite parking and accessible via public transportHybrid Work: You will work full time in the office until training is completed, after which a hybrid pattern of 3 days in the office and 2 from home can be agreed upon.Role Overview:As a Customer Service Administrator, you will be the first point of contact for our customers, offering advice and aftersales support for products. Your responsibilities will include:Handling e-commerce customer communications via email and phoneLiaising with our fulfilment warehouse to ensure smooth order transitionsRecording all communications, returns, and stock movementsProcessing credits and identifying sales opportunitiesSpotting trends in customer feedback and sharing insights with the teamWhat We''re Looking For:Experience: 2-3 years of ..... full job details .....