Temporary Customer Service Administrator

Due to an upturn in business, we have a superb opportunity to join a leading company and work within a friendly, close-knit team. This role will be on a temporary basis until mid-January and will be fully office based, Monday-Friday.Key responsibilitiesProvide Customer service support for all Customers; this includes the following:• Answering inbound telephone queries, analysing and resolving problems as efficiently as possible• Making outgoing calls to customers and retail partners to troubleshoot issues relating to our equipment and service to maintain uptime• Dealing with customer emails relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised.• Responding to live chats relating to enquiries, ensuring responses are professional, grammatically correct and fully address the issues raised.• Dealing with returns, analysing issues and taking appropriate action in line with company policy and advising customers• Ensuring customers are kept informed at every stage and concerns are appropriately addressed and resolved.2. Provide Administration support to ensure we maintain accurate stock levels:• Booking of equipment and material into SAP, ensuring the accurate stock transfer of all unique ids.• Liaising with the Field Services Team and Third-party suppliers to ensure they have up to date information regarding their tasks and report on completion rates.• Ensuring customers/retail colleagues are kept informed at every ..... full job details .....