Temporary Customer Relationship Administrator

Position: Temporary Customer Relationship AdministratorLocation: Didcot, Milton Park Salary: 13.74 per hourOur client is a highly regarded organisation, dedicated to providing exceptional customer service and maintaining strong client relationships. They are committed to fostering a supportive and dynamic work environment where every team member can thrive.The Role:As a Temporary Customer Relationship Administrator, you will join the customer service team, engaging with clients and internal stakeholders to ensure seamless operations and exceptional service delivery.Main Responsibilities: Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets. Providing sales support to Customer Relationship Executives (CRE''s). Supporting CRE''s in the creation of customer quotations and logging them as opportunities within the company''s CRM database. Managing team mailboxes, assigning emails to the relevant team members. Providing excellent customer service support via phone and email. Resolving customer issues within agreed timescales, recording all contact and outcomes in CRM. Understanding and applying Export Control regulations and maintaining awareness of regulatory developments to ensure compliance. Updating the ERP and CRM systems as required to assist the smooth running of the department.About You:Candidates should possess excellent communication skills, both written and verbal, and have a methodical approach ..... full job details .....