Temporary Complaints Officer

Complaints Officer Start Date: ASAP Location: Milton Keynes Salary: £19 per hour (Umbrella - Weekly Pay - All Inclusive Rate) Duration: 1-3 months initially (potential extension) Working Pattern: Hybrid - 2 days in the office Hours: Monday to Friday, 09:00-17:30 (37.5 hours)Essential ExperiencePlease only apply if you have previous complaints handling experience. This is essential for the role. Experience within insurance or financial services is highly desirable, along with a good understanding of FCA complaint handling requirements.CCP are partnering with a growing Fintech organisation to recruit an experienced Complaints Officer on an initial 1-3 month contract. Due to increased volumes, you''ll support the team by managing customer complaints from receipt through to resolution, ensuring fair outcomes and compliance with FCA regulations. There is the potential for this contract to be extended.The Role You''ll investigate complaints, gather evidence, liaise with internal teams and communicate with customers throughout the complaint journey. You''ll prepare written responses, support Financial Ombudsman Service (FOS) cases where required, and ensure all complaints are resolved fairly, accurately and within regulatory timescales.Key ResponsibilitiesManage customer complaints from receipt through to resolution.Investigate cases using customer correspondence, call recordings and internal systems.Draft customer communications, including final response letters.Deliver fair, ..... full job details .....