Temporary Complaints Handler - 3 months

Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler! Job Title: Temporary Complaints Handler - 3 monthsLocation: Covent GardenStart Date: ASAP Duration: 3 monthsPay: 19.23Hours: 09:00 - 18:00 - fully office based Role Purpose As a Complaints Handler, you will be the voice of reason for customers, guiding them through their concerns from initial receipt to resolution. Your role is crucial in ensuring that each case is handled professionally, fairly, and in compliance with company policy and regulations. Key Responsibilities:Manage a diverse portfolio of customer complaints, ensuring timely resolution.Conduct thorough investigations by reviewing evidence and collaborating with internal teams.Assess complaints objectively to deliver fair and balanced outcomes.Draught clear, professional written responses and engage in sensitive phone conversations.Identify resolutions that balance customer expectations with organisational needs.Maintain detailed case notes and ensure compliance with GDPR and company policies. Essential Skills and Experience:Proven experience in handling customer complaints or escalated service cases.Exceptional written and verbal communication skills.Strong investigative and analytical abilities with a focus on problem-solving.Ability to manage ..... full job details .....