Temporary Accommodation Placement Officer

We''re recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation.

This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process.

The Role
- Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties.
- Source and book temporary accommodation on a daily basis, including emergency and interim placements.
- Assess applicants'' housing needs, ensuring suitability, affordability and support requirements are fully considered.
- Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required.
- Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications.
- Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions.
- Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents.
- Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services.
- Support emergency decants and transfers, ensuring residents are moved quickly and safely when required.
- Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements.
- Ensure all placements and decisions are made in line with housing legislation, policies and procedures.
- Support a customer-focused service, ensuring residents receive a compassionate and responsive experience.
- Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery.

Key Requirements
- Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role.
- Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation.
- Experience assessing housing needs and making suitability decisions for accommodation placements.
- Ability to manage a high-volume workload in a fast-paced environment.
- Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations.
- Confidence in managing difficult conversations, including refusals and sensitive casework.
- Strong communication skills, both written and verbal, with the ability to adapt to different audiences.
- Good IT skills and experience using housing or case management systems.
- Strong organisational and administrative skills, with attention to detail in record keeping.
- Ability to work collaboratively with internal teams and external partners.
- Understanding of safeguarding, equality, diversity and inclusion within housing services.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you''re currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.