Temporary Accommodation Decant Officer

Are you passionate about supporting vulnerable residents with empathy and efficiency? A London local authority is seeking a proactive and empathetic Temporary Accommodation Decant Officer to join their Housing Services team. This role is central to ensuring residents in temporary accommodation are supported with dignity, care, and efficiency throughout the decant process. Role Overview You will manage resident queries, maintain accurate housing records, and ensure temporary accommodation placements are matched appropriately to individual needs. This is a fast-paced role requiring strong communication and case management skills, with a focus on delivering excellent customer service to vulnerable residents. Key Responsibilities Accurately record and manage all housing-related queries Maintain and update housing systems and spreadsheets Independently lead workstreams and resolve issues proactively Communicate effectively and empathetically via phone, email, and other channels Assess and match temporary accommodation to customer needs, ensuring suitability and efficient use of resources Collaborate with internal departments and external partners to support decant operations Person Specification We are looking for candidates who demonstrate: Mandatory experience in housing or public sector environments; experience in temporary accommodation or homelessness is highly desirable Strong written and numerical skills Proven ability to manage cases and maintain accurate ..... full job details .....