Temp Customer Service Executive

Temporary Customer Service ExecutiveLocation: PooleJob Type: Temporary on-going Start Date: ASAPPay: Hourly rate DOEAre you an experienced Customer Service professional looking for an immediate start opportunity?We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you''ll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries.Key ResponsibilitiesAnswering incoming calls and responding to customer emails in a professional and timely mannerManaging customer enquiries via live chatProcessing customer returns and refundsLiaising with customers regarding product availability and order updatesHandling customer complaints and product issues, providing positive and effective resolutionsSupporting additional customer service functions as requiredSharing customer feedback with the wider businessAssisting with improvements to customer service processes and systemsMaintaining accurate customer records and correspondenceAbout YouPrevious experience in a customer service, customer support, or customer care roleExcellent communication skills, both written and verbalStrong telephone manner and customer-facing skillsPositive, proactive approach with excellent problem-solving abilitiesAble to work independently and manage workload effectivelyConfident using IT systems and ..... full job details .....