TEMP - Customer Service Agent

Customer Service Agent Salary: £12.71 Location: Bishop''s Stortford Term: Temporary An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team in Bishop''s Stortford on a 3-month fixed term contract. This role would be ideal for someone looking for a short-term opportunity, including those on a gap year, between studies or looking to gain valuable customer service experience within a professional and supportive environment. Previous customer service experience would be beneficial, and this could be a great opportunity to develop your communication, administration and customer service skills. Hours and Working Pattern: 5 days per week Monday to Saturday working pattern Saturday working on a rota basis, with a weekday off in lieu 3 month fixed term contract Key Responsibilities for the Customer Service Agent role: Handle incoming customer enquiries by telephone, email and online platforms. Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally. Listen carefully to customers, understand their needs and provide appropriate support and guidance. Handle complaints and challenging situations calmly and professionally. Aim to resolve customer queries at the first point of contact wherever possible. Maintain accurate and up-to-date customer records. Follow company policies, procedures and customer service standards. Work closely with colleagues to ensure all daily customer ..... full job details .....