Telesales Team Leader

Telesales Team LeaderDoncaster £32,000 -£36,000 DOE Are you an experienced Telesales Team Leader with a proven track record of driving sales performance, setting and monitoring KPIs, and ensuring compliance? Do you enjoy coaching people, improving processes, and leading a high-performing team?We''re looking for a confident, organised, and results-driven professional to join a team in Doncaster. This is an excellent opportunity to lead a small but busy telesales operation, ensuring performance targets are achieved while maintaining exceptional standards of customer service, data accuracy, and regulatory compliance.What You''ll Be DoingAs Telesales Team Leader, you''ll be responsible for the day-to-day management of a telesales team, ensuring individual and team performance meets business objectives.Your responsibilities will include: Setting clear sales targets and performance objectives, monitoring progress, and providing regular feedback through one-to-one meetings and performance reviews.Monitoring productivity, and key performance metrics to identify opportunities for improvement.Supporting team members through coaching, training, and ongoing development to maximise performance.Managing and maintaining the company CRM system, ensuring customer information is accurate, up to date, and reporting is completed effectively.Investigating non-conformance issues, implementing corrective actions, and promoting a culture of continuous improvement.Reviewing existing processes and ..... full job details .....