Telesales Team Leader

Red Recruitment is recruiting a driven, results-focused and people-oriented individual to join our client in Boldon as a Telesales Team Leader.

You will play a key role in leading and developing a small telesales team, ensuring high performance, strong morale and consistent delivery of qualified appointments for the new business function.

This is a fantastic opportunity for someone with leadership experience in a sales environment who enjoys coaching others and driving results.

Benefits and Package for Telesales Team Leader:
* Salary: -31,746 - -34,254 DOE
* Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).
* Contract: Permanent
* Location: Boldon
* Competitive holiday allowance
* Opportunity to progress personally and professionally
* Supportive and collaborative team environment

Key Responsibilities of Telesales Team Leader:
* Lead and supervise a small telesales team, ensuring targets and objectives are consistently met
* Support the team in booking high-quality appointments from inbound and outbound enquiries
* Coach and develop team members through regular training and one-to-one sessions
* Monitor individual and team performance, providing feedback and implementing improvements
* Oversee day-to-day telesales operations, ensuring efficient processes and workflows
* Act as the escalation point for team queries and support with complex enquiries
* Motivate the team by fostering a positive, target-driven environment and introducing incentives
* Ensure accurate data capture and effective use of CRM systems
* Liaise with internal stakeholders to support business objectives and optimise performance
* Assist with recruitment, onboarding and training of new team members
* Manage attendance, performance tracking and reporting in line with company procedures

Key Skills and Experience of Telesales Team Leader:
* Proven experience in a telesales or sales leadership role
* Strong ability to motivate, coach and develop a team
* Excellent communication skills, both verbal and written
* Ability to manage multiple priorities and meet deadlines
* Strong analytical skills with the ability to interpret performance data
* Confident using CRM systems and Microsoft Office tools
* Ability to build strong working relationships across teams
* Results-driven with a proactive and positive approach
* Experience within a sales or contact centre environment is highly desirable

If you have the relevant skills and experience and are interested in the position as a Telesales Team Leader, please apply now!

Red Recruitment (Agency)