Telesales Manager

Telesales Manager Location: Birmingham Hours: 37 hours per week, Monday to Friday Salary: 37,500 per annum + Quarterly Performance Bonus Our client, a well-established and highly successful business within the home improvement sector, is looking to appoint an experienced Telesales Manager to lead and develop their Birmingham-based telesales team. This is an exciting opportunity for a motivated sales leader who enjoys coaching people, driving performance and creating a positive, results-focused culture. You''ll be responsible for managing a team dedicated to converting high-quality enquiries into appointments for a nationwide field sales team, while continuously improving processes, quality and overall performance. Reporting directly to the senior leadership team, you''ll have genuine influence over the direction of the department and play a key role in supporting the company''s continued growth. The Role As Telesales Manager, you''ll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You''ll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every opportunity is handled professionally and effectively. Key Responsibilities Lead, coach and motivate a team of telesales professionals to achieve and exceed agreed KPIs and business objectives. Create a high-performance ..... full job details .....