Telesales Manager

Telesales Manager 40,000 - 45,000 Basic + Bonus 55,000 - 60,000 OTE Leeds Office Based Ready to lead a high-performing telesales team? We''re recruiting for an experienced and commercially minded Telesales Manager to lead a team of around 10 sales professionals within a fast-growing business. You''ll be responsible for a team making proactive outbound calls to customers who have already been recommended treatment, with the aim of engaging them and securing bookings for their e-consultation. This is a hands-on leadership role where you''ll drive call volume, conversion, quality and compliance, while creating a motivated and high-performing sales environment. The Role You''ll take ownership of the team''s day-to-day performance, ensuring everyone has the skills, confidence and motivation to achieve their targets. Your responsibilities will include: Leading, motivating and developing a team of around 10 Telesales Executives Driving high levels of outbound call activity and conversion Monitoring KPIs including call volumes, conversion and sales performance Coaching the team through call listening, feedback and regular one-to-ones Maintaining consistently high standards of customer communication Ensuring internal processes are followed Ensuring CRM systems are accurately and consistently updated Maintaining compliance with relevant industry regulations Identifying and addressing performance issues Recruiting, onboarding and training new team members Creating a positive, ..... full job details .....