Telesales Manager

Telesales-Manager

-40,00045,000-Basic-+-Bonus-|55,00060,000-OTE

Leeds-|-Office-Based

Ready-to-lead-a-high-performing-telesales-team?

We''re-recruiting-for-an-experienced-and-commercially-minded-Telesales-Manager-to-lead-a-team-of-around-10-sales-professionals-within-a-fast-growing-business.

You''ll-be-responsible-for-a-team-making-proactive-outbound-calls-to-customers-who-have-already-been-recommended-treatment,-with-the-aim-of-engaging-them-and-securing-bookings-for-their-e-consultation.

This-is-a-hands-on-leadership-role-where-you''ll-drive-call-volume,-conversion,-quality-and-compliance,-while-creating-a-motivated-and-high-performing-sales-environment.

The-Role

You''ll-take-ownership-of-the-team''s-day-to-day-performance,-ensuring-everyone-has-the-skills,-confidence-and-motivation-to-achieve-their-targets.

Your-responsibilities-will-include:

• Leading,-motivating-and-developing-a-team-of-around-10-Telesales-Executives
• Driving-high-levels-of-outbound-call-activity-and-conversion
• Monitoring-KPIs-including-call-volumes,-conversion-and-sales-performance
• Coaching-the-team-through-call-listening,-feedback-and-regular-one-to-ones
• Maintaining-consistently-high-standards-of-customer-communication
• Ensuring-internal-processes-are-followed
• Ensuring-CRM-systems-are-accurately-and-consistently-updated
• Maintaining-compliance-with-relevant-industry-regulations
• Identifying-and-addressing-performance-issues
• Recruiting,-onboarding-and-training-new-team-members
• Creating-a-positive,-accountable-and-high-performance-culture

A-Commercial-Mindset

We''re-looking-for-someone-who-wants-to-do-more-than-simply-manage-a-team.

You''ll-contribute-to-the-wider-commercial-strategy,-using-customer-insight,-sales-data-and-your-experience-to-identify-better-ways-to-reach,-engage-and-convert-potential-customers.

You''ll-be-comfortable-challenging-what-isn''t-working,-spotting-opportunities-and-putting-practical-ideas-into-action-to-improve-sales-performance.

We''re-Looking-For

• Proven-experience-managing-a-telesales,-outbound-sales-or-contact-centre-team
• A-strong-track-record-of-achieving-sales-targets
• Commercial-awareness-and-an-understanding-of-activity,-conversion-and-revenue
• Strong-coaching-and-people-management-skills
• Experience-recruiting-and-developing-salespeople
• A-data-driven-approach-to-managing-performance
• Excellent-communication-and-relationship-building-skills
• A-strong-understanding-of-process,-compliance-and-customer-experience
• Energy,-resilience-and-a-genuine-desire-to-see-your-team-succeed

What''s-on-Offer?

• -40,00045,000-basic-salary
• -55,00060,000-OTE
• Bonus-linked-to-team-performance
• The-opportunity-to-influence-sales-strategy
• A-fast-growing-and-ambitious-business
• Genuine-career-development-opportunities

Why-Apply?

This-is-an-excellent-opportunity-for-an-experienced-Telesales-Manager,-Sales-Manager,-Contact-Centre-Manager-or-Outbound-Sales-Manager-who-wants-to-make-a-genuine-commercial-impact.

You''ll-have-the-opportunity-to-lead-a-team,-improve-performance-and-influence-how-the-business-converts-customers.

If-you''re-commercially-driven,-enjoy-a-high-performance-environment-and-get-real-satisfaction-from-developing-people-and-delivering-results,-we''d-love-to-hear-from-you.

Apply-today-to-find-out-more.