Telesales Manager

Telesales Manager (Working From Home) Salary: 50,000 to 55,000 per annum About the Role We are looking for an experienced and commercially driven Telesales Manager to lead our Customer Care and Sales Operations function. This is a key leadership role focused on delivering an exceptional customer experience while driving sales growth through proactive customer engagement, quoting excellence, and effective follow-up. The successful candidate will build, coach, and develop a high-performing telesales and customer care team, creating a culture focused on service quality, accountability, and revenue generation. You will play a vital role in improving quote conversion, strengthening customer relationships, re-engaging existing accounts, and developing long-term sales opportunities within a complex, technical business environment. Industry experience within metals, manufacturing, or industrial services would be advantageous; however, we are primarily looking for a strong people leader with a proven track record of improving customer experience and sales performance. Key Responsibilities Telesales and Customer Engagement Lead inbound customer interactions, ensuring enquiries are handled professionally and converted into sales opportunities. Oversee quoting activity with a focus on speed, accuracy, and commercial results. Drive structured quote follow-up processes to improve conversion rates and customer retention. Ensure customers receive a high-quality, consultative sales ..... full job details .....