Telesales

About the job Lawsons Letchworthis welcoming applications for a new Telesales role. As part of the UK s leading independent supplier of fencing, timber and building materials, you will play a key role in driving customer engagement and supporting branch sales through professional, proactive phone-based selling and excellent customer service.Telesales Letchworth Join the Letchworth branch as a valued member of our telesales team. In this role you will manage inbound and outbound customer calls, qualify opportunities, promote our product range, process orders accurately, and build strong customer relationships. You will work closely with branch colleagues to support commercial targets and deliver an exceptional customer experience.Main Responsibilities Handle high volumes of inbound and outbound calls in a professional and courteous manner, promoting products and services to trade and retail customers.Qualify sales leads, identify customer needs, and convert enquiries into orders while maintaining excellent customer service standards.Accurately process orders, quotations and amendments using the company s systems and ensure timely follow-up with customers and the branch sales team.Maintain up-to-date product knowledge and proactively suggest suitable alternatives or upsell opportunities to maximise sales.Record customer interactions, preferences and activity clearly in CRM or order systems to support account management and reporting.Work collaboratively with branch colleagues, ..... full job details .....