Telesales and Customer Services Advisor

Job Title: Telesales and Customer Service AdvisorReports to: Office ManagerDepot: LWC AndoverOverview:To complete a daily outbound diary, building relationships with Customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, etc., contacting potential customers, order processing and arranging deliveries.Main Duties:• To ensure high standards of customer service, taking and inputting orders efficiently and accurately.• Have the ability to convert Incoming calls to Planned Out-Bound calls.• To have a clear and personable telephone manner.• Take ownership of solving customer issues through proactive customer service.• To promote the sale of LWC Drinks'' own-brand products.• To retain strong relationships with account managers, helping them in acquiring new business andassisting with their administrative needs.• Building relationships with weekly telesales customers, being a regular point of contact.• To promote from our promotional brochure and upsell specific drives.• Understanding the need to target specific Customers with products that are relevant to them.• Be responsible for certain administrative duties within the office; confirmation, sorting the post, filing,processing orders, etc.• Plan calls and target gaps in supply using relevant systems.Knowledge and Experience:• Excellent ..... full job details .....