Telesales Agent

Role: Customer Experience AdvisorSalary OTE: £45k+ P/a uncapped Department: Customer Promotion and Retentions TeamContract Type: Full TimeLocation: HorshamStart Date: ASAPCustomer Promotions and Retentions Advisor Horsham Competitive base + uncapped commissionYou already know how to do this job. We just need you to bring that experience to us.We''re not looking to train someone into telesales from scratch. We''re looking for someone who''s already good at it - who''s picked up the phone, built rapport with a stranger in the first ten seconds, and turned "no thanks" into a sale or a saved contract more times than they can count.If that''s you, here''s what the role actually looks likeWhat you''ll be doing:Calling newly onboarded customers to make sure they''re set up right - and spotting genuine opportunities to add real value: tech support, better routers, priority installs, energy dealsStepping in when a customer wants to cancel, and turning that conversation aroundManaging customers through the moment they move home - contract changes, fee recalculation, keeping their service seamlessOwning your own numbers and your own targetsWhat you need to already have:Real experience in telesales, retentions, or customer promotions - telecoms, broadband, utilities, insurance, or similar subscription-based service background is idealA track record of upselling or cross-selling over the phoneExperience saving accounts that were on their way out the doorComfort working a CRM system and ..... full job details .....