Telephony Service Desk

Are you an experienced Telephony Support professional with a passion for troubleshooting, customer service, and telecoms technologies? We are looking for a Telephony Service Desk Analyst to join a dynamic team supporting critical telephony services across multiple sites.This is an excellent opportunity for someone with experience in Avaya environments, contact centre technologies, and telecoms support who enjoys working in a fast-paced technical support environment.Contract - 3 to 6 monthsLocation - Glasgow Working pattern - 5 days on-siteKey ResponsibilitiesProvide 1st and 2nd line support for telephony-related service desk incidents and requests.Troubleshoot and resolve telecoms hardware and software issues.Support telephony installations, moves, adds, changes, and site audits.Configure, maintain, and administer telephony platforms including: Avaya Communication ManagerAvaya Contact CentreNICE Call RecordingPerform system upgrades, device rebuilds, and configuration changes.Maintain accurate documentation, configuration records, and service databases.Manage user accounts, permissions, and access requests.Identify recurring technical issues and escalate where necessary.Collaborate with internal teams, end users, and external stakeholders to deliver excellent service.What We''re Looking ForHNC qualification in Telecoms, IT, eHealth, or equivalent practical experience.Hands-on experience supporting enterprise telephony environments.Knowledge of telephony infrastructure, patch ..... full job details .....