Telephony Admin Officer Derry/ Londonderry Lisahally 22nd June Start

We are currently recruiting an Admin Officer for our client based in Derry/Londonderry, Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI completed. Start date: 22nd June Rate of pay: £13.75PH Duration: 04/10/2026 with possibility of extension Hours of work: 37 Key Responsibilities: Positions primarily involve delivering customer support via telephone, with an element of administrative task work also. Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period (which lasts around 12 weeks) except when agreed before start of assignment. Main Duties include: • Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service. • Working on various administrative tasks at pace. • Working collaboratively to deliver results and the ability to work within and contribute to a team environment. Desirable Skills: • Ability to work in a pressurised telephony environment. • Good verbal and written communication skills. • Ability to build rapport with colleagues and customers. • Ability to work accurately within set deadlines and to achieve targets. • Basic IT skills with an aptitude for learning new systems. • Being organised with good ..... full job details .....