Telephony Admin Officer Belfast City Centre 10th June Start

We are currently recruiting an Admin Officer for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed. Start date: 10th June Rate of pay: £13.75PH Duration: 1/09/2026 Hours of work: 37 Key Responsibilities: This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance. No leave can be granted during training and consolidation period. Job description: Your responsibilities will include, but not be limited to:- •To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls. •To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations. •Take personal accountability for every customer/stakeholder you have contact with. •Consider each customer''s case as a whole, making the right decisions at the right time. •Give clear and explainable reasons for your decisions. •Be polite and professional, treating customers with respect. •Adapting your behaviour to meet the needs ..... full job details .....