https://jobs.co.uk/job/telephone-support-person-gi-group--a12b4d51-cac3-4be7-97d6-134dff132b3b RSS feed for Telephone Support Person at Gi Group. en-gb Thu, 24 Sep 2026 04:09:03 GMT https://jobs.co.uk/job/telephone-support-person-gi-group--a12b4d51-cac3-4be7-97d6-134dff132b3b https://jobs.co.uk/job/telephone-support-person-gi-group--a12b4d51-cac3-4be7-97d6-134dff132b3b Wed, 23 Sep 2026 11:53:24 GMT Location: Old Basing | Salary: 30000.00-30000.00 Annual | Type: Permanent | Telephone Support PersonSalary: 30,000- 35,000 per yearHours: 8:30am-5:00pm (Mon-Thurs), 8:30am-4:00pm (Fri)Job Type: Full-time, PermanentLocation: Basingstoke (office based)About the roleWe''re looking for a Telephone Support Person to provide first-line telephone and email technical support across a full range of products. Support requests will include identifying spare parts/part numbers, advising on product selection, providing technical guidance, and supporting fault finding. This is an office-based role in Basingstoke and would suit someone with experience providing telephone support within a technical or mechanical environment.BenefitsCompetitive salary 30,000- 35,000Early finish on Fridays (4:00pm)33 days holiday inclusive of bank holidaysPension contribution from Day 1Opportunity to join Medi Cash scheme from Day 1Free onsite parking Key responsibilitiesAnswer technical help-line and priority-line calls, providing clear technical advice and resolving queries effectivelyPrioritise support to account holders over non-account holders and end usersEnsure all email enquiries and call-backs are handled efficientlyAssist in developing tools/processes to improve the effectiveness ... Permanent